Refund and Return Policy
When will products be accepted for return?
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1. When there is deemed to be a breach of a Guarantee under Australian Consumer Law or other applicable consumer protection laws or regulations; or
2. When there is deemed to be a breach of any express warranty given by Sleep Breathe Care Mobility (SBCM) or the manufacturer of the goods, and the goods are returned in accordance with the terms of that warranty.
No change of mind returns
Returns and refunds are not possible or accepted for a change of mind, wrong selection, or where a cheaper alternative has been found elsewhere.
Assessment of products for acceptable return
Sleep Breathe Mobility reserves the right to assess the eligibility of goods before accepting them for return. This includes reviewing the condition and function of the goods.
All goods that a Customer wishes to be assessed for return must be:
a) accompanied by a completed Warranty / Returns Claim Form supplied by SBCM.
b) accompanied by documentation of valid proof of purchase from SBCM;
c) unaltered, unmodified, unmarked, undamaged and complete with instruction manuals, tags, labels and accessories supplied with the goods as part of the purchase;
SBCM accepting goods for assessment should not be deemed as an acknowledgment of fault or accepting the goods for return.
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Non-returnable products
To the extent permissible by law, products which are used in a way or environment that would create OH&S and hygiene risks may not be returned.
This includes any products that may have been soiled or exposed to biological contamination.
This also includes but is not limited to goods used for: bathroom & bathing; toileting; toileting & hygiene slings; stockings & undergarments; pillows, bedding & protectors; continence products; bracing & supports; compression garments; personal kitchen aids; cutlery & crockery.
Products that are sold with hygienic seals can only be returned if the seal is intact (unless the item itself is defective). These items include but is not limited to: CPAP masks and parts, filters, humidification chambers, oxygen cannulas and tubing, nebuliser masks and parts, suction equipment, mandibular splints, OPEP devices.
Customised or special orders may not be returned
To the extent permissible by law, products that have been customised or modified to suit the specific needs of the Customer or user may not be returned.
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Restocking fee
In some circumstances a product return will be approved in spite of there being no requirement under law to do so. In these circumstances SBCM reserves the right to apply a restocking fee of 15% which will be invoiced and paid for prior to the goods being returned. The Customer will be advised if the restocking fee applies.
Delivery / Postage charges for returns
Any product returns, including warranty returns will be at the cost of the Customer.
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