Locomo Australia (byACRE) honours all its obligations under Australian consumer law. In the unlikely event that your goods are faulty please contact us and we will arrange an appropriate remedy (either repair, replacement or refund). byACRE offers a LIFETIME WARRANTY on the carbon fibre frame byACRE offers a TWO (2) YEAR WARRANTY on all other parts (including the seat and wheels). You need to register your byACRE product for its warranty here: https://www.byacre.com/register-warranty/

Warranty Coverage Safe Life (Cura1) offers a twelve (12) month warranty period for all its products, unless otherwise specified. This warranty period begins on the date of purchase, as indicated on the customer's proof of purchase. Warranty Conditions This warranty policy covers defects in material and workmanship only. It does not cover damages caused by: a) Accidents, misuse, or abuse; b) Unauthorized modifications, alterations, or repairs; c) Normal wear and tear; d) Damage caused by improper installation or operation; e) Damage caused by improper maintenance or storage; f) Natural disasters or other external factors, including but not limited to fire, flood, and lightning. Claim Process To initiate a warranty claim, customers must provide the following information: a) Proof of purchase, including the original receipt or invoice; b) A detailed description of the perceived fault; c) Photos or videos of the defective product, if applicable. Upon receipt of this information, Safe Life's technical department will evaluate the claim and determine whether the fault is covered under this warranty policy. If the fault is confirmed, Safe Life will, at its discretion, either repair or replace the defective product. Warranty Repair or Replacement If a product is deemed to be faulty and eligible for repair or replacement under this warranty policy, Safe Life will be responsible for the freight cost associated with the return of the product from the factory to the owner. The customer will be responsible for any costs associated with shipping the product to Safe Life's factory. Safe Life reserves the right to replace the defective product with a product of equal or greater value if an exact replacement is not available. Any replaced or repaired product will be covered under the original warranty period, which will not be extended or renewed as a result of the repair or replacement. Limitation of Liability Safe Life's liability under this warranty policy is limited to the repair or replacement of defective products. Safe Life shall not be held responsible for any incidental, consequential, or indirect damages, including but not limited to loss of profit, loss of use, or any other losses resulting from the use of or inability to use Safe Life products.

The NHA Life Alarm Pendants have a full replacement 12 month manufacturers warranty which covers mechanical and firmware defects fault of the manufacturer. It does not cover wear and tear, physical damage or water damage. If the device shows physical damage or the insides show water damage we may be able to repair or replace parts at the customers expense. Damage to the charging port, gold charging contacts on device and charging pins on dock are not covered by warranty as this would be wear and tear. Proper care of the device is required to avoid issues. National Health Australia test all warranty claims for 7 days before issuing a report and decision on warranty. If the device is covered by warranty we strive to replace within 48 hours of the report depending on current demand, public holidays or business shut down periods. The NHA Medical Watch 4G is warrantied for 1 year from the date of purchase when used under normal conditions and appropriately cared for and maintained. The warranty does not apply if there is: •Damage to the recharge insertion point due to the charging cord being forcibly and/or incorrectly inserted and/or recklessly removed •Damage caused by accident, abuse, misuse, fire, or any natural disaster, such as a flood or an earthquake •Evidence of device infiltration, such as unscrewing the device casing and tampering with any internal electronics. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to: •Cancel your service contract with us; and •A refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Locomo Australia (supplier of Rollz) honours all its obligations under Australian consumer law. In the unlikely event that your goods are faulty please contact us and we will arrange an appropriate remedy (either repair, replacement or refund). Rollz products come with a 5 (five) year manufacturers warranty in relation to the extruded aluminium frame and 2 (two) years in relation to the other parts. Full terms of the Rollz warranty can be found here: https://www.rollz.com/warranty You need to register your Rollz product for its warranty here: https://www.rollz.com/registration/

Structural Frame – 10 Year Warranty: Shoprider Australia warrants that the frame will be free from defects under normal use, for a period of ten (10) years from the date of purchase by the original customer. Shoprider Australia will repair or replace, at our option, free of charge any part found upon examination by Shoprider Australia to be defective in material and/or workmanship within the warranty period.All parts claimed under warranty must be returned to Shoprider Australia in their present condition via the original place of purchase (SHOPRIDER AUTHORISED DEALER). Only an authorised “WARRANTY DEALER” of Shoprider Australia, following approval by Shoprider Australia, can undertake warranty work. Drive Train Assembly – 18 Month Warranty: Shoprider Australia warrants that the drive train assembly will be free from defects under normal use, for a period of eighteen (18) months from the date of purchase by the original customer.Shoprider Australia will repair or replace, at our option, free of charge any part found upon examination by Shoprider Australia to be defective in material and/or workmanship within the warranty period. All parts claimed under warranty must be returned to Shoprider Australia in their present condition via the original place of purchase (SHOPRIDER AUTHORISED DEALER). Only an authorised “WARRANTY DEALER” of Shoprider Australia, following approval by Shoprider Australia, can undertake warranty work.Drive Train Components Include: Transaxle, Motor and Magnetic Brake. OTHER PARTS – 12 Month Warranty: Shoprider Australia warrants other parts will be free from defects under normal use, for a period of twelve (12) months from the date of purchase by the original customer.Shoprider Australia will repair or replace, at our option, free of charge any part found upon examination by Shoprider Australia to be defective in material and/or workmanship within the warranty period.All parts claimed under warranty must be returned to Shoprider Australia in their present condition via the original place of purchase (SHOPRIDER AUTHORISED DEALER). Only an authorised “WARRANTY DEALER” of Shoprider Australia, following approval by Shoprider Australia, can undertake warranty work.Exclusions: All transportation costs associated with the submission and return of parts for repair or replacement under warranty (as determined by Shoprider Australia) are the responsibility of the original customer. Normal wear items are not covered under this warranty. These include such items as brushes, tyres, tubes, brake pads, upholstery, seating and arm rests. Damage caused by: >Excessive, abusive, misuse, negligence or accident. >Improper maintenance, maintenance carried out by non-approved “WARRANTY DEALER”. >Improper operation or storage. >Any Commercial use. >Fitment of NON-Manufacturer approved accessories. Resulting damage attributed to the NON-Manufacturer approved accessory or correction of the unit to operate as intended once the accessory have been removed will not be covered under warranty. Where an authorised dealer has not lodged all the required documentation at the appropriate time, the warranty is void. All warranties provided do not extend to purchasers of used or second hand equipment.

Scooters & Powerchairs Five-Year Warranty Structural frame components, including platform, fork, seat post, and frame welds (excludes Canopy & Canopy framework) Drivetrain, including differential, and motor. Two -Year Warranty Your Top Gun Mobility Scooter is fully guaranteed for two (2) years from the date of purchase against faults arising due to defects in manufacture or materials. This warranty does not detract from but is in addition to your legal rights. One -Year Warranty All electronic parts, including controllers, batteries, brakes and battery chargers, have a one (1) year warranty. Servicing to the controller, batteries or battery charger must be carried out by your authorised Top Gun Mobility Provider. Any attempt to open or dismantle these items renders the guarantee void on that item. Not Covered Under Warranty The guarantee does not extend to those items which may need replacement due to normal wear and tear (tyres, belts, bulbs, upholstery, plastic shrouds, motor brushes, fuses, and batteries), or damage to the product caused by misuse or accident for which Top Gun Mobility or its agent cannot be held responsible. This warranty does not include service calls or external bolt on components such as a canopy or canopy framework. Transport/Call Out costs As the owner you must bear the cost of transporting the unit to the retailer or should you decide to have the dealer come to you, you must bear the cost of the dealers call out fee. Your retailer may choose to waive this cost, but this will be at the retailers discretion only and separate to Top Gun Mobility’s warranty terms and conditions. Warranty Service Period The service intervals are every 500klm or every twelve (12) months from date of purchase, whichever occurs first. We recommend using a Top Gun Mobility Service Provider. Proof of annual service (paid invoice receipts) must be kept and provided upon any warranty claim. This warranty will be void if annual servicing is not carried out. Service Checks and Warranty Service Warranty service can be performed by an authorised Top Gun Mobility Provider. Please contact your authorised Top Gun Mobility Provider for advice on the current cost affecting the service visit. Commercial Use Any Top Gun Mobility products used in a commercial application will only be covered by a 12-month warranty from the purchase date and will be excluded from any coverage mentioned in the warranty relating to 5 (five) or 3 (three) year warranty. All other conditions in this warranty will apply. Storage Instructions Always store in a dry area protected from freezing to avoid damage to the scooter and premature wear of the batteries. Avoid exposure to rain, snow, ice, salt or stagnant water. Keep your scooter clean and dry. Never expose the electronic components of the scooter to humidity (rain, snow, mist, or water from washing), as it may damage electronic circuits. Always store your scooter with batteries fully charged. When storing the scooter for more than two weeks, charge the batteries and disconnect them. During the storage, check the charge once a month and recharge the batteries as needed. You must complete a full charge cycle every month or damage to batteries can occur. Avoid extreme temperature of hot and cold during storage. Freezing can damage low charged batteries and they may become unusable. Accessories Warranty TopGun Mobility genuine accessories will be free from defects under normal use, for a period of twelve (12) months from the date of purchase by the original customer. TopGun Mobility will repair or replace, at our option, free of charge any part found upon examination by TopGun Mobility to be defective in material and/or workmanship within the warranty period. All parts claimed under warranty must be returned to TopGun Mobility in their present condition via the original place of purchase (TopGun Mobility Authorised Retailer). Only an authorised “WARRANTY RETAILER” of TopGun Mobility, following approval by TopGun Mobility, can undertake warranty work. Exclusions: All transportation costs associated with the submission and return of parts for repair or replacement under warranty (as determined by TopGun Mobility) are the responsibility of the original customer. Normal wear items are not covered under this warranty. These include such items as brushes, tyres, tubes, brake pads, upholstery, seating and arm rests. Damage caused by: Excessive, abusive, misuse, negligence or accident. Improper maintenance, maintenance carried out by non-approved “WARRANTY DEALER”. Improper operation or storage. Any Commercial use. Fitment of NON-Manufacturer approved accessories. Resulting damage attributed to the NON-Manufacturer approved accessory or correction of the unit to operate as intended once the accessory has been removed will not be covered under warranty. Where an authorised retailer has not lodged all the required documentation at the appropriate time, the warranty is void. All warranties provided do not extend to purchasers of used or second hand equipment. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement part for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to major failure. Toilet Lift Seats This is to certify that your Top Gun Mobility product offers a 12 month Warranty from the date of original purchase. Should a defect or operating fault arise within this period the Retailer, from where the product was originally purchased, should be notified immediately. Failure to register the fault may invalidate the warranty. The Retailer from where the product was purchased is responsible for any warranty repairs. Top Gun Mobility warrants that if a fault occurs within this period due to faulty workmanship or materials that the product will be repaired (or replaced at the Company’s discretion) free of charge. Any unauthorised modifications will invalidate the warranty. Your Top Gun Mobility product is fully guaranteed for 12 months from the date of purchase against faults arising due to defects in manufacture or materials. This warranty does not detract from but is in addition to your legal rights. All electronic parts, including controllers and battery chargers, have a one (1) year warranty. Servicing to any controllers or battery chargers must be carried out by your authorised Top Gun Mobility Provider. Any attempt to open or dismantle these items renders the guarantee void on that item. Not Covered Under Warranty The guarantee does not extend to those items which may need replacement due to normal wear and tear (upholstery, plastic shrouds, motor brushes, fuses, and batteries), or damage to the product caused by misuse or accident for which Top Gun Mobility or its agent cannot be held responsible. This warranty does not include service calls. Commercial Use Any Top Gun Mobility products used in a commercial application will only be covered by a 6 month warranty from the purchase date. All other conditions in this warranty will apply. Electric Recliner Lift Chairs This is to certify that your Top Gun Mobility product offers a 5 Year Warranty from the date of original purchase. Should a defect or operating fault arise within this period the Retailer, from where the product was originally purchased, should be notified immediately. Failure to register the fault may invalidate the warranty. Any authorised dealer listed on our website can carry out warranty repairs. Top Gun Mobility warrants that if a fault occurs within this period due to faulty workmanship or materials that the product will be repaired (or replaced at the Company’s discretion) free of charge. Any unauthorised modifications will invalidate the warranty. Five-Year Warranty Frame Mechanism Two-Year Warranty Electronics Handset and Cable Fabric Not Covered Under Warranty The guarantee does not extend to those items which may need replacement due to normal wear and tear, primarily fabric or damage to the product caused by misuse or accident for which Top Gun Mobility or its agent cannot be held responsible. This warranty does not include service calls. Transport/Call Out Costs As the owner you must bear the cost of transporting the unit to the retailer or should you decide to have the retailer come to you, you must bear the cost of the retailers call out fee. Your retailer may choose to waive this cost, but this will be at the retailer’s discretion only and separate to Top Gun Mobility’s warranty terms and conditions. Commercial Use Any Top Gun Mobility products used in a commercial application will only be covered by a 12-month warranty from the purchase date and will be excluded from any coverage mentioned in the 3 or 5 year warranty. All other conditions in this warranty will apply. Ezi-Walk Rollator This is to certify that your Top Gun Mobility product offers a 12-month Warranty from the date of original purchase. Should a defect or operating fault arise within this period the Retailer, from where the product was originally purchased, should be notified immediately. Failure to register the fault may invalidate the warranty. Any authorised retailer listed on our website can carry out warranty repairs. Top Gun Mobility warrants that if a fault occurs within this period due to faulty workmanship or materials that the product will be repaired (or replaced at the Company’s discretion) free of charge. Any unauthorised modifications will invalidate the warranty.

One or Two -Year Warranty (applicable to the Zoom Mobility product) Structural frame components, including platform, fork, seat post, and frame welds (excludes Canopy & Canopy framework) One-Year Warranty Drivetrain, including differential, motor, and brake. Your Zoom Mobility Scooter is fully guaranteed for one (1) year from the date of purchase against faults arising due to defects in manufacture or materials. This warranty does not detract from but is in addition to your legal rights. All electronic parts, including controllers, batteries and battery chargers, have a one (1) year warranty. Servicing to the controller, batteries or battery charger must be carried out by your authorised Zoom Mobility Retailer. Any attempt to open or dismantle these items renders the guarantee void on that item. Not Covered Under Warranty The guarantee does not extend to those items which may need replacement due to normal wear and tear (tyres, belts, bulbs, upholstery, plastic shrouds, motor brushes, fuses, and batteries), or damage to the product caused by misuse or accident for which Zoom Mobility or its agent cannot be held responsible. This warranty does not include service calls or external bolt on components such as a canopy or canopy framework. Transport/Call Out costs As the owner you must bear the cost of transporting the unit to the retailer or should you decide to have the retailer come to you, you must bear the cost of the retailers call out fee. Your retailer may choose to waive this cost, but this will be at the retailers discretion only and separate to Zoom Mobility’s warranty terms and conditions. Warranty Service Period The service intervals are every 500klm or every twelve (12) months from date of purchase, whichever occurs first. We recommend using a Zoom Mobility Service Provider. Proof of annual service (paid invoice receipts) must be kept and provided upon any warranty claim. This warranty will be void if annual servicing is not carried out. Service Checks and Warranty Service Warranty service can be performed by an authorised Zoom Mobility Provider. Please contact your authorised Zoom Mobility Provider for advice on the current cost affecting the service visit. Commercial Use Any Zoom Mobility products used in a commercial application will only be covered by a 12-month warranty from the purchase date and will be excluded from any coverage mentioned in the warranty relating to 2 (two) or 3 (three) year warranty. All other conditions in this warranty will apply. Storage Instructions Always store in a dry area protected from freezing to avoid damage to the scooter and premature wear of the batteries. Avoid exposure to rain, snow, ice, salt or stagnant water. Keep your scooter clean and dry. Never expose the electronic components of the scooter to humidity (rain, snow, mist, or water from washing), as it may damage electronic circuits. Always store your scooter with batteries fully charged. When storing the scooter for more than two weeks, charge the batteries and disconnect them. During the storage, check the charge once a month and recharge the batteries as needed. You must complete a full charge cycle every month or damage to batteries can occur. Avoid extreme temperature of hot and cold during storage. Freezing can damage low charged batteries and they may become unusable.